For guidance with Salon & Spa Etiquette, please see tips below the table.
Salon & Spa Etiquette
We respect each person's right for privacy and appropriate modesty. Here are some etiquette considerations we encourage people to follow for their appointment.
Below are some guidelines that will help
make everyone's visit pleasurable. Our objective is to define expectations so that everyone enjoys
the atmosphere and environment within
Clothing & Shower (Spa Services)
A robe, slippers, and a secure locker is provided
upon your arrival. You will be properly draped during your services and
most guests prefer to fully disrobe. You may leave on any of your undergarments if you are more comfortable. Please feel free to ask any question
to our reception staff or therapists.
Please arrive early for
your appointment to ensure your services run as smoothly as possible. If
you are receiving skin care, body treatment,or a massage, please arrive
at least 10 to 15 minutes early. This will help ensure enough time to complete
a personal health and/or skin care form as well as allowing time to change
into the appropriate spa attire.
We ask that you notify us at least 48 hours in advance if you are unable to keep your appointment. In the event that a scheduled service provider is unable to work, Tuscany Spa . Salon will do everything possible accommodate your wishes. This could result in rescheduling the appointment for another date/time or enabling you to see another service provider. In all cases, we want to ensure that your desires are met.
Cell Phones and Pagers
We ask that a cell phone’s ringer be turned off and refrained from use in the spa, nail, and relaxation areas.
You are welcome to use your cell phone in the reception area or hair salon.
Thank you for your cooperation.
For their own safety and the comfort of all clients, we ask that children not accompany you on your visit. If it is necessary, children may remain in the waiting area — if accompanied by an adult.
Again, thank you for your cooperation.
Gratuity is not include in the price of services unless specified. If you are satisfied with your service, a 15% to 20% tip is customary. If you wish to add a gratuity to a credit card payment, please notify us at the time of payment.
If you are unhappy with your service, please let us know so we can make it right. Our primary objective is to ensure each service and visit meets your satisfaction.
Professional Retail Policy
Products may be returned within 30 days of purchase with a receipt.
Tuscany Spa . Salon accepts checks, cash, American Express, Visa, Mastercard, and Discover. Please note that there is a $35 fee for any returned checks.
Our Relaxation Room is available for parties, showers, or meetings. We are happy to provide outside catering of food and refreshments per an arranged additional charge.
Tuscany Spa • Salon will
customize any of its packages, services, or gift cards to meet your specifications
and price range. Please contact our manager for information.